Shipping policy

SHIPPING & DELIVERY POLICY



At [Tikvahinhearts], we aim to process and ship all orders as quickly and efficiently as possible. Please read the information below before placing your order.



Order Processing Time



  • All orders are processed within 1–3 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During busy periods or sales, processing times may be slightly longer.




Shipping Locations



We currently ship to:


  • Australia
  • International destinations (where available)



Shipping availability and costs will be displayed at checkout.



Shipping Rates



Shipping fees are calculated at checkout based on:


  • Your delivery location
  • Order size and weight
  • Other factors can have an impact but mainly the two listed above
  • On some occasions like sales and offers, shipping might be free. Only during the sales and offer mentioned our Instagram and Tiktok @Tikvahinhearts.



Any applicable duties, taxes, or customs fees for international orders are the responsibility of the customer.



Estimated Delivery Times



Delivery times are estimates only and may vary due to carrier delays, weather conditions, or customs processing.


Australia


  • Standard Shipping: 3–7 business days
  • Express Shipping (if available): 1–3 business days



International


  • Standard International Shipping: 7–21 business days



Please note that delivery timeframes begin once your order has been dispatched.

 

Once the order is dispatched

 

Once your order has been dispatched and handed over to the postal or courier service, [Tikvahinhearts] is not responsible for delays, loss, or damage caused by the shipping carrier.


If any issues occur after your item has been shipped, including delivery delays or tracking concerns, please contact your local post office or courier service directly for assistance using the tracking details provided. For it becomes outside our control once the parcel has been accepted by the shipping provider.

If you have any questions regarding this contact us at [tikvahinhearts@gmail.com]

 


 

Tracking Information



Once your order has been shipped, you will receive a confirmation email with tracking details. Please allow up to 24 hours for tracking information to update.



Delivery Delays



While we do our best to ensure timely delivery, [Tikvahinhearts] is not responsible for delays caused by:


  • Postal or courier services
  • Customs clearance
  • Incorrect or incomplete delivery addresses provided by the customer




Incorrect Address or Failed Delivery



Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. Any reshipping costs will be the responsibility of the customer.



Lost or Missing Packages



If your order appears to be lost or missing, please contact us at [tikvahinhearts@gmail.com] within 7 days of the expected delivery date so we can assist you.



Contact Us



If you have any questions about shipping or delivery, please contact us at:

📧 [tikvahinhearts@gmail.com]