Refund policy
NO RETURN & NO REFUND POLICY
Just a friendly reminder at [Tivahinhearts] ("we", "us", "our") take extra care in the quality and craftsmanship of our products. Refunds or return will but unable to be made unless your reasons apply with the terms and policies below. Please read the following policy carefully before making a purchase.
All Sales Are Final
We do not accept returns, due to hygiene reasons and the nature of our products, exchanges, or refunds once an order has been placed.
This applies to:
- All clothing items
- Accessories
- Sale items
- Custom or handmade items
Incorrect Size or Change of Mind
We do not offer refunds or exchanges for:
- Incorrect sizing (it is possible exchangeable depending on the circumstances.)
- Change of mind
- Preference issues (color, style, fabric, fit)
Please ensure you carefully review:
- Product descriptions
- Size guides
-
Measurements
before completing your purchase.
Faulty or Damaged Items
If you receive an item that is faulty or damaged, please contact us within 48 hours of delivery at [tikvahinhearts@gmail.com] with:
- Your order number (order tracking number)
- Clear photos of the issue
If the item is confirmed to be faulty, we will assess the issue and offer a suitable solution.
Contact Us
If you have any questions about this policy, please contact us at:
📧 [tikvahinhearts@gmail.com]
Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.